Find answers to common questions below, or get in touch. For your legal matter itself, talk to Lex — free, confidential, and available 24/7 from anywhere in the world.
Everything you need to know about LexSpeakAI®, your purchase, your documents, and your data.
Important: LexSpeakAI is a technology service. Lex provides legal information — not legal advice. Nothing Lex tells you creates a solicitor-client relationship. Only a qualified solicitor can advise on your specific situation. If you need one, Lex will point you to where to find one.
What LexSpeakAI actually is
LexSpeakAI is a voice-first AI legal navigation platform. You talk to Lex — our AI legal navigator — and Lex helps you understand your legal position, draft documents, build evidence bundles, and navigate the process for employment, renting, leasehold, money owed and travel matters.
Lex is not a solicitor and does not give legal advice. What Lex provides is structured legal information, procedural information, and document drafting — delivered in plain English, in your language, at any time of day.
No. LexTalkAI Intelligence Ltd is a technology service provider, not a law firm. We are not authorised or regulated by the Solicitors Regulation Authority (SRA). Lex is an AI — not a solicitor, barrister, or legal professional of any kind.
Our service provides legal information and procedural support only. For matters requiring a qualified solicitor, Lex points you to where to find one. We don't refer anyone and take no referral fees.
Lex currently covers these areas:
Renting and leasehold information covers England only, because Wales has its own renting law. For anything outside these areas, or for Scotland or Northern Ireland, Lex will tell you clearly and point you to the right service.
You can speak to Lex in any language. Lex will converse with you in whatever language you use. All written outputs — your transcript, documents, and email summaries — are delivered in English, as required for legal proceedings in England and Wales.
The free consultation with Lex is a full triage session. Lex will listen to your situation and explain, in plain English, what the law says and the options open to you. At the end of the session, Lex sends you a full transcript and your Case ID by email — completely free.
If your matter requires a document, evidence bundle, or deeper analysis, Lex will recommend the right product and you can choose to purchase from there.
Products, pricing & purchases
LexSpeak® — Complete Matter is available at the founding member price of £199 until 23:59 GMT on 31 December 2026. From 1 January 2027, the price is £249. The founding price is not available retrospectively.
After payment is confirmed by Stripe, you'll receive a branded email from Lex within a few minutes, sent to the email address you provided at checkout. The email contains your product and next steps.
If you haven't received your email within 15 minutes, check your spam folder first, then contact us at support@lexspeakai.com with your Case ID.
One-off products are non-refundable once delivered. Each involves the immediate creation of a personalised digital service — by purchasing, you request immediate delivery and, once the service has been fully performed, the 14-day cancellation right under the Consumer Contracts Regulations 2013 no longer applies. Full details are in clause 5.4 of our Terms.
Exception — material errors: if your document does not reflect the information you provided, or contains a significant factual inaccuracy, contact support@lexspeakai.com within 7 days of delivery with your Case ID. We will remake the document at no charge or issue a full refund.
LexSpeak Voice™ subscription: if you cancel within 14 days of first purchasing, you'll receive a refund of that first payment, less a proportionate charge for the part of the service already supplied at your request. After 14 days, cancellation takes effect at the end of the current billing period, with no pro-rata refund for the remainder of that period.
At any time — via the subscription management link in your welcome email, through the customer portal, or by emailing support@lexspeakai.com.
Cancellation takes effect at the end of the current billing period, and you can continue using the service until then. If you cancel within 14 days of first purchasing, cooling-off rights apply — see the refunds question above.
Your documents & your data
Your Case ID is created during your call with Lex and appears in every email we send you, starting with your free triage summary. It links your conversation, your documents, and your purchases together.
Include your Case ID whenever you upload documents or contact support — it lets us find your matter immediately.
Yes. The document upload panel is available on the LexSpeakAI homepage, and products that use your documents — such as LexSpeak Para™ and LexSpeak® — Complete Matter — include an upload link in your confirmation email. You'll need your Case ID and the email address you used with Lex, and your files are then securely attached to your case.
Accepted formats are PDF, Word documents (.docx), and images (JPG, PNG). Maximum file size is 10MB per file, and multiple files can be uploaded together.
Uploaded and produced documents are retained securely for 90 days from delivery of your purchased product (or from upload where no purchase follows), then permanently deleted from our systems. Call transcripts and case summaries are kept for 24 months, so they remain available during ongoing proceedings. Full details are in our Privacy Policy.
If you want your data deleted earlier, email privacy@lexspeakai.com with your Case ID. Deleted data is permanently purged after a 30-day window, which allows accidental requests to be reversed.
Yes. All documents are stored using AES-256 encryption in a private, access-controlled cloud storage environment. We do not sell your data or share it with third parties for marketing purposes.
We are registered with the Information Commissioner's Office (ICO registration: ZC168413) and operate under a full GDPR-compliant data framework. Our full Data Privacy Policy is available at lexspeakai.com/privacy.html.
When you need a solicitor
No. LexSpeakAI doesn't refer anyone to a solicitor and takes no referral or introduction fees from law firms. If your matter needs qualified legal representation — for example, complex employment litigation or housing court proceedings — Lex will say so plainly and point you to where to find one, such as the Law Society's Find a Solicitor service, and to legal aid where it may apply.
Any LexSpeakAI documents you've bought, such as a LexSpeak Para™ evidence bundle, are yours to share with the solicitor you choose.
What Lex can and can't help with
No. LexSpeakAI operates in England and Wales only. Scots law and Northern Irish law are separate legal systems and Lex is not trained on them.
If your matter relates to Scotland or Northern Ireland, Lex will tell you clearly and refer you to Citizens Advice Scotland (0800 028 1456) or Advice NI (0800 915 4604), both free to call.
Not at this stage. Immigration law is a specialist regulated area that LexSpeakAI does not currently cover. Lex will decline immigration matters and signpost you to appropriate services.
No. IR35 determinations, HMRC investigations, VAT disputes, and tax avoidance matters are outside scope for the current platform. These are specialist regulated areas requiring a qualified Chartered Tax Adviser or accountant.
LexSpeak Tax™ — our voice-first tax navigation platform — is in development for self-employed and sole trader self-assessment. Register interest at lexspeaktax.com.
Questions about the platform, your account, or a purchase. For your legal matter, talk to Lex — free, confidential, and available 24/7.
hello@lexspeakai.comProblems with a product, delivery email, or accessing your document bundle.
support@lexspeakai.comData deletion requests, access requests, or questions about how we handle your information.
privacy@lexspeakai.comInstitutional enquiries, partnerships and B2B product questions.
enquiries@lextalkai.comFree, confidential, and available 24/7 from anywhere in the world. For everything else, get in touch.